FAQ
What forms of payment do you accept?
Currently, we accept Visa, MasterCard, Discover, American Express, and PayPal as forms of payment.
We offer free shipping for any order that is over $100.
For orders under $100, the shipping fee will shown on the Checkout Page.
Do you ship to PO Boxes, APO/FPO/DPO, Alaska, Hawaii or Puerto Rico?
Currently, we only ship to the 48 contiguous states within the United States, excluding PO Boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.
In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS) to the address you have provided. Depending on the workload of the shipping company, shipping takes 5-15 working days.
* Please noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a sfipecic day.
Where can I find assembly instructions?
There is a copy of assembly instructions in every product package that requires assembly. You can also reach out our customer services and request one.
How do I track my order?
Please login to your account and click on your order details to view the tracking number for your order.
How can I return a product?
We offer a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. Please noted that an RMA number is required for return item approval. Items received incorrectly or defective are also need to be returned with an RMA number. DO NOT ship back products without a RMA number.
Customer is responsible for all associated shipping costs unless products are defective or incorrect.
Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method. Please refer to Return & Refund Policy Page for more details.
What if I received damaged or incorrect merchandise?
In the scenario that you receive defective, incorrect or incomplete merchandise, please contact us as soon as possible so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos or video illustrating damages. Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.