No,currently, we only ship to the 48 contiguous states within the United States, excluding PO Boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.
In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS) to the address you have provided. Depending on the workload of the shipping company, shipping takes 5-15 working days.
* Please noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a sfipecic day.
FedEx or UPS
We offer free shipping for any order that is over $100.
For orders under $100, the shipping fee will shown on the Checkout Page.
Yes. Please kindly refer to our Warranty Policy Page.
We recommend employing a gentle cleanser, flushing with warm water and drying with a clean, soft cloth. You'll be able moreover utilize 50% refined white vinegar and water arrangement. Never utilize cleaners containing abrasives, alkali, chlorine, dye or other harsh chemicals to clean, as they may harm the surface finish. Karoshome's showerhead features Silicone Nozzles. You can easily clean the calcium buildup with a gently press.
Our shower system has passed the cUPC certification, it will be california Compliant.
Karoshome's shower system use the American Standard NPT1/2 connector which is compatible with any type of pipe.
No. We do not recommend installing any of Karoshome's shower systems outdoor.
Return or Refund
We offer a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. Please noted that an RMA number is required for return item approval. Items received incorrectly or defective are also need to be returned with an RMA number. DO NOT ship back products without a RMA number.
Customer is responsible for all associated shipping costs unless products are defective or incorrect.
Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method. Please refer to Return & Refund Policy Page for more details.
In the scenario that you receive defective, incorrect or incomplete merchandise, please contact us as soon as possible so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos or video illustrating damages. Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
Currently, we accept Visa, MasterCard, Discover, American Express, and PayPal as forms of payment.
Please login to your account and click on your order details to view the tracking number for your order.